Cpt.Miller wrote:Looking good
Dear Jamie,
Thank you for your request.
An engineerwill be onsite Monday to look into this for you.
Kind regards
Stuart Willet
The 4u-Servers team.
Well it was looking good untill i remembered that Monday is a bank holiday so i doubt that they will have an engineer in on manday I wonder what happened to the last engineer they sent in? Got lost in the 4u triangle
Cpt.
They said that last week too, didn't they... No-one went to have a look and/or they never bothered to email you back.
I don't care what nonsense they've got going on in the background and if they claim all will be well soon and fully compensated, the simple fact is that you've been paying for a service that's not been provided in the last week and you're not getting any reason as to why nor does it seem like getting sorted, even tho they promise to look at it...
My advice, try and cancel the service, claim your money back and go with a server provider other than 4u, as who knows how often things like these will happen...
Unfortunately companies still don't realize a big part in customer satisfaction doesn't so much in providing a good service 24/7, but staying in contact with your customers. Everyone understands problems can arise, but most of the irritation comes from lack of communication. Ie, if you're stuck at the railway station cos you're train is 30mins delayed, but they explain why, apologise and keep you informed, you're a lot less annoyed than you'd be when you weren't getting any info at all.
[FuN]Dutchman
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